cp 2 1 page.
I’m studying for my Management class and don’t understand how to answer this. Can you help me study?
Please use Coke as the company
Part 1 Identify all the ways you can obtain support from the company by answering the following questions.Prepare a short summary of your findings in at least one paragraph.
- Is telephone support available? If so, during what hours is telephone support available?
- Is email support available? If so, does the company guarantee a response to emails within a stated time frame?If yes, what is the time frame?
- Are FAQs available on the company’s website?
- What other ways, if any, can you obtain support?
Part 2 Research Script Writing Best Practices.You work as a service desk analyst for the company and believe the service desk can enhance its services by using a short how-to video.Use the web to research script writing best practices to use for a training video.After you finish your research, prepare the following information in your own words in at least 2 paragraphs.
- Benefits of using a video to provide ad-hoc training to your customers
- 5 tips for creating an effective script for a how-to video
- 2-3 steps the viewer can take to get started on an effective script